Mission Statement
To design, manufacture and distribute a distinctive range of superior hardware products that will enhance the value of any home or working environment. As a team we will establish lasting relationships through friendly, knowledgeable and professional staff that will inspire, educate and problem-solve for our customers. Growth will be generated through superior customer service, high quality products and constant innovation.
Hardex is one of the UK's leading Hardware Companies for furniture fittings. Facilities include Design, Manufacture and Distribution of hardware components; from Cabinet Handles, Hinges to Drawer Runners, Decorative Lighting and Accessories.
Sales Office Support
Hardex have an experienced Customer Service Department and a dedicated nationwide sales force. The Customer Service team processes all orders and can answer questions on availability and order tracking. Orders must be received by fax 02476 585786 or through our dedicated order email service sales@hardex.co.uk. Upon receipt, a member of the sales team will input the order and contact the customer to confirm order status, either by fax, email or telephone. Deliveries are designed around the needs of each individual customer, ensuring that reliable and complete deliveries are made - on time, every time, which is normally next working day.
Marketing Support
Our "Product Information Packs" provide comprehensive details on the extensive range of hardware solutions available for the home and office. The pack is sectioned into product area for easy reference and contains detailed technical information. Product Display Boards in particular highlight the vast range of Hardex through colour variations from traditional brass effect to modern chrome. Our showroom in Coventry is the ideal place for customers to view the full range of products along with the latest technological developments.
Demand Forecasting
Our commitment to providing a customer focused business is enhanced through our dedicated "Forecasting Team" who sit down with customers and plan the business relationship. Forecasting ensures that Hardex totally understands exactly what a customer needs, and when.
Research and Development
Hardex has many years` experience of developing product ranges to comply with constantly changing Building Regulations, as well as British and European Standards. Various products incorporate patented or registered designs.
Technical Support
The technical team has a real insight into customers` and can advise on appropriate hardware solutions taking into consideration issues such as safety, security, fire egress and corrosion as well as the requirements of the Decent Homes Standard and the Disability Discrimination Act (DDA). Hardex has a substantial in-house product design and testing facilities to monitor existing products and to develop new solutions. The company is also an active member of FIRA. Our technical team can also provide on-site and in-house training seminars, or in some cases provide answers to your hardware application questions over the phone.
Quality and Testing
A commitment to Quality has been fundamental to the development of the company with all products subject to a series of rigorous endurance tests to guarantee long-term trouble-free performance. All testing is performed under strictly controlled procedures and forms part of a commitment to BS EN ISO 9001 Quality Assurance accreditation scheme.